Returns

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at help@hentomi.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

 

Grind Flame, LLC

Attn: Returns

RMA #

PO Box 61403

Virginia Beach, VA 23466

United States

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

 

EXCEPTIONS  

 

The following items cannot be returned:

 

  •     Customized Products

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

 

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

help@hentomi.com